Shipping
▪ Taxes
▪
Returns & Exchanges ▪
Privacy
▪ Payment
Methods ▪
Ordering
▪
Customer Service
Shipping:
For a limited
time we are offering FREE SHIPPING on all items in our store!
We make every effort to ship in stock items within 1-2 business
days. If we discover that an item is not available, we will
contact you immediately. Please be sure your contact
information is correct. You may receive your order in multiple shipments. The couriers we use are insured and traceable.
We can only ship items within the United States
of America. We cannot accommodate International customers at
this time.
Taxes:
Please note that Louisiana
residents will be charged 8.75% tax. Any item that is shipped
to a Louisiana address will be taxed.
Returns/Exchanges:
We make every effort to ensure that you are completely satisfied with your
purchase. We have found that most returns can be avoided by
proper measurement. We have several sizing charts throughout
this site to guide you. If you have any questions, please feel
free to contact us and we will be happy to help you find just the
right size for your pet.
If you receive your order and are
dissatisfied, please email us within 3 days and we
will be happy to assist you. Any item returned to us must be
in its original, unused condition. It must have
tags attached and must contain all original documents, boxes, etc.
The Pet Quarter
will accept returns for exchange or merchandise credit.
Merchandise credit will expire 1 year from date of purchase.
Please note
that due to strict health regulations, pet beds, blankets and
carriers cannot be exchanged or returned.
Please note the
following guidelines when requesting an exchange or merchandise
credit:
- Send us
an email within 3 days of receipt of your item, including invoice
number, date of purchase and item number. Also, note if you
wish to exchange for another item or if you would like a store
credit.
- Upon
receipt of your email, we will issue a Return Authorization number.
Please do not ship items back to us without this number. We
will ask you to package your unused item carefully back into its
original packaging, including tags, instructions, boxes, etc.
We will provide you with the address to our receiving department and
ask that you send it via UPS or Fed-Ex, so we will have tracking
information. You will be
responsible for all shipping costs (both cost to ship back to us and
cost to re-ship your replacement item). We must receive the
item within 15 days of issuing the RA number.
- Once we
receive the merchandise and confirm that it is unused and in
original packaging, we will either exchange or issue a store credit.
An email will be sent to you upon receipt for your records. We
reserve the right to refuse items that have been used or missing
tags, boxes, etc.
- If you
receive an item that is damaged, please contact us within 48 hours.
Include order number, date, item number and describe the
defective merchandise.
- If you do
not receive your merchandise within 30 days of your original order,
please contact us.
- We will accept a return or
exchange once per item. If you need to return an item more than
once, a $10.00 fee will apply.
- No returns or exchanges on
Sale, Personalized, Discontinued or “Final Stock” items. Heavy,
oversized items may be charged additional restocking fees.
- Please allow additional time for
exchanges. Some items are shipped from the designer or special
ordered at the time of purchase.
- Please be sure that you provide us with the correct mailing
address at the time of order. If items have to be re-shipped
because they were refused or unclaimed due to insufficient address
provided by you, then you will be billed shipping costs.
We strive to provide excellent customer
service and if you have any questions, please feel free to
contact us.
Privacy:
Rest assured that we value your
privacy and we will never sell or distribute
any information we collect from you to third parties. We may
from time to time send you email notices of specials or sales that
we feel may be of interest to you, but you will have the option to
opt out of such emails at any time, no questions asked.
Payment Methods:
We accept credit card payments via Paypal.
Secure Ordering:
All orders are processed
through Paypal and are secure via their site.
Customer Service:
We are here to assist you with any
questions you may have. It is our desire that your visit here
will be a warm and friendly experience and that you and your pet
will feel right at home. If you have any questions, please feel
free to email us.
The quickest way to reach us is by filling
out our "contact us"
form.
Our mailing address is: The Pet Quarter, P. O. Box
10978, New Orleans, Louisiana 70181-0978
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